Shipping Information:

All items listed on our site reflect the expected shipping out timeframe. Our products ship anywhere from 1 to 14 days from the day you place your order.

Refund, Returns and Cancellation Policies:

We will be happy to provide you with a full refund or exchange on any products purchased on our site as long as they are:

Unused, new.

All tags, documents, and packaging is returned with the item intacked.

Must be returned within 14 days of arrival date.

To return an item: Simply call us or email us to advise that an item is being returned or exchanged so that we can follow up for receipt of the item to process your refund or exchange. We will refund the purchase price of the item only, not the shipping charges. There maybe a restocking fee of 25% on some items upon return, we will advise you when you call or email. You are responsible for the cost of returning the item via your shipping method of choice.

Frequently Asked Questions:

How will my order be shipped?

We use UPS. When you go to the your shopping cart check out you will be able to select which method of shipping you would like, for example UPS Ground, 3 Day Select, etc.

How do I check on my order?

When your order is shipped you will receive an email with the UPS tracking number. You can track your purchase via www.ups.com.

How do I contact you with questions?

If you have immediate questions you can talk to us online via YAHOO MSN Messenger when we are online, or email us at info@outwesthandbags.com or call us at 559-645-5048 and we will return an email or phone call as soon as we can usually within 24 hours.